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DANA deposit and withdrawal

DANA is one of our most popular payment rails in Jakarta, Surabaya, and Bandung. Depositing via DANA is straightforward: from your account dashboard, select "Deposit," choose DANA, enter your desired amount (we accept deposits in a range that accommodates both casual and frequent players), and confirm. The DANA app or website will open automatically, and you'll approve the transaction from your DANA wallet. Funds arrive in your kudawin account within subject to verification. Withdrawals via DANA follow a similar flow — request a payout from your account, our team verifies your KYC documents (if not already done), and once approved, the funds are sent back to your DANA wallet. Most DANA withdrawals complete within subject to verification. If your withdrawal is delayed, check that your DANA account is active and linked to the phone number on file with kudawin. If the issue persists, contact our support team with your withdrawal transaction ID.

OVO and GoPay usage

OVO and GoPay both work similarly on our platform and are widely supported across Medan, Bandung, and Jakarta. To deposit with OVO, navigate to the deposit page, select OVO, and enter your amount. The OVO app will prompt you to confirm the payment from your OVO balance. Deposits clear within subject to verification. GoPay deposits follow the same flow — choose GoPay at checkout, verify via the GoPay app, and funds arrive within subject to verification. Both payment methods require your account to be linked to a valid phone number registered with the respective e-wallet provider. Before your first withdrawal, you'll need to complete KYC verification by uploading your ID and address proof. Once verified, withdrawals to OVO or GoPay accounts process within subject to verification. Both e-wallets impose their own daily limits (typically 20–50 million Rp per transaction), which are displayed at checkout. If you want to withdraw more than your e-wallet limit allows in one transaction, you can split the withdrawal across multiple requests.

BCA, Mandiri, BRI, BNI virtual account

We at kudawin also support direct bank transfers via virtual accounts (VA) with BCA, Mandiri, BRI, and BNI. To deposit via bank VA, select "Bank Transfer" at checkout and choose your preferred bank. We'll generate a unique virtual account number for your transaction. Transfer the amount from your personal bank account to this VA number, and your kudawin account will be credited within subject to verification (depending on bank processing times). For withdrawals, first ensure your account is KYC-verified. Request a withdrawal, and our team will send the funds back to the same bank account number used for your deposit. Bank transfers typically arrive within subject to verification during business hours. If your transfer does not arrive within the expected window, verify you used the correct VA number and that your sending bank supports inter-bank transfers. Contact us with your bank reference number if you need help tracking a delayed transfer.

Fees, limits and verification

We at kudawin charge no platform fees on deposits or withdrawals. However, your individual payment provider (DANA, OVO, GoPay, or bank) may charge standard merchant fees; these are handled by the provider, not by kudawin, and are not deducted from your account. Minimum deposit amounts start at our welcome offer for most e-wallets and our welcome offer for bank transfers. Maximum single-transaction limits vary — e-wallets typically allow 50 million IDR per transaction, while bank transfers may support higher limits depending on your bank. Withdrawal minimums are our welcome offer; maximum withdrawals depend on your account balance and any active promotion terms. KYC verification is required before your first withdrawal. The process takes subject to verification: upload a clear photo of your government-issued ID and a recent address proof (utility bill, bank statement, or official letter dated within 3 months). Our verification team reviews submissions during business hours and will approve or request corrections via email. Once approved, you can withdraw immediately. If your verification is delayed beyond 2 hours, contact our support team for assistance.

Resolving a stalled transaction

If a deposit does not appear in your kudawin account within the expected timeframe, take these steps: (1) Check your payment provider's transaction history to confirm the payment was sent successfully. (2) Log into your kudawin account and verify the transaction is not listed as "Pending" in your deposit history. (3) If the transaction shows as completed on the payment side but not credited to kudawin, note your bank or e-wallet reference number and contact our support team via live chat or email with this number. Our team can investigate the transaction on the backend and manually credit your account if needed. For withdrawals under review longer than expected, verify that your KYC documents have been approved. If approval is pending, check your registered email for any requests for additional documents. Once KYC is approved, withdrawals typically process within 2 hours. If your withdrawal is still delayed after 2 hours of KYC approval, reach out to support with your withdrawal ID. We'll check the transaction status with your payment provider and provide an update. Most stalled transactions are resolved within 1–2 hours with our team's help.