kudawin Platform Privacy Notice

This page describes what we collect when you use kudawin and how we keep that data protected. We take privacy seriously and aim to be transparent about our practices. When you register an account, place a bet on Liga 1 or Piala AFF, fund your balance via DANA or e-wallet virtual account, or play our live-dealer and slot games, we gather certain information. We use that information to operate our platform, process your payments, verify your identity, and comply with applicable law.

We do not sell your personal data to third parties for marketing purposes. We do share data with payment processors, identity-verification services, and legal authorities where required by law. Our servers may sit outside your jurisdiction, and data transfers follow international security standards. You have rights over your data — you can request access, correction, or deletion subject to our legal obligations and platform requirements.

Our services are available only where local law permits. This privacy notice applies to all users of kudawin, regardless of whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or elsewhere. If you have questions about how we handle your information or wish to exercise your data rights, contact our support team using the details at the end of this notice.

What Data We Collect on kudawin

We collect information in several categories. First, registration data: your email address, phone number, full name, date of birth, and government-issued ID number. This information is mandatory to open a kudawin account and required for identity verification before your first withdrawal. Second, payment data: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and payment method. We do not store your full credit card or e-wallet credentials; payment processing is handled by our licensed payment partners.

Third, gameplay data: we log your sportsbook bets (Liga 1, Piala AFF, Champions League fixtures), live-dealer table activity (Blackjack, Roulette, Baccarat rounds), slot spins, esports markets (Mobile Legends, Free Fire, PUBG Mobile), and Crash sessions. This data includes bet amounts, outcomes, and timestamps. Fourth, device and usage data: we collect your IP address, device type (mobile app vs. browser), operating system, and browser identifier. Fifth, communication data: if you contact our support team via chat, email, or phone, we keep records of those conversations for dispute resolution and service improvement.

Account Information
Email, phone, full name, date of birth, government ID, residential address.
Payment Records
Deposit and withdrawal amounts, payment method, transaction dates, and reconciliation data.
Gaming Activity
Bets placed, game outcomes, balance changes, session duration, and game category.
Technical Data
IP address, device identifier, browser type, operating system, and usage patterns.
Support Communication
Chat logs, emails, call recordings (where permitted), and support ticket details.

How We Use Your Data

We use your data to operate kudawin and deliver the services you expect. Identity verification protects both you and our platform by confirming you are who you claim to be and preventing fraud. Payment processing requires sharing your bank details or e-wallet information with our licensed payment partners to settle deposits and withdrawals. Account management involves sending you transaction confirmations, balance updates, and important notices about platform changes or maintenance. We also use aggregated, anonymized data to improve our games, identify technical issues, and optimize user experience.

We may use your information to comply with law. This includes responding to legal requests from Indonesian authorities, verifying your eligibility to use our services from your jurisdiction, and maintaining records for anti-money laundering (AML) and know-your-customer (KYC) compliance. We also use data for security: detecting fraud, unauthorized access, and platform abuse. If you participate in promotional events or loyalty programs, we use your information to administer those programs and communicate rewards or offers (only if you have opted in).

We do not sell your data for marketing

Your personal information is not shared with third-party advertisers or data brokers. We only share data with service providers (payment processors, identity verification vendors) and legal authorities as required by law.

Your Rights and Our Commitments on kudawin

You have the right to access your personal data. We can provide you with a copy of the information we hold about you, usually within 30 days of your request. You also have the right to request correction of inaccurate data — for example, if your name or email address is wrong in our system. You may request deletion of your account and associated data, subject to our retention obligations for AML compliance and dispute resolution. Deletion requests may take up to 90 days to process if we must retain certain records for legal reasons.

We commit to data security. We use industry-standard encryption (HTTPS, TLS) for data in transit and encryption at rest on our servers. Access to your personal data is restricted to employees and service providers who need it for their role. We conduct security audits and penetration testing to identify vulnerabilities. We also commit to transparency: if a data breach occurs that affects your information, we will notify you promptly as required by applicable law.

Our data retention policy is as follows: we keep your account information for as long as your account exists plus three years after closure (to handle potential disputes or compliance queries). Payment records are retained for seven years in line with banking regulations. Gaming activity logs are retained for two years unless required longer for investigation or legal proceedings. You can request deletion sooner, but we may be unable to comply if legal or regulatory holds are in place.

Cookies and Tracking

We use cookies on kudawin to enhance your experience. Session cookies keep you logged in while you navigate our platform; they expire when you close your browser. Persistent cookies remember your preferences (language, display settings) across future visits. Analytics cookies (from vendors like Google Analytics) track usage patterns to help us improve our games and identify technical problems. These analytics are anonymized and do not contain personally identifiable information. You can disable non-essential cookies in your browser settings, though this may affect functionality on kudawin.

Third-Party Processors

We engage third parties to support kudawin operations. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers) handle your deposits and withdrawals and are bound by their own privacy policies. Identity-verification vendors receive your government ID and photo to confirm your identity; they use secure, encrypted channels and delete your documents after verification is complete (typically within 30 days). Hosting providers and cloud-infrastructure companies store our databases and have data-processing agreements in place to protect your information. We vet all third parties for security compliance before engagement.

Contact kudawin

If you have questions about this privacy notice, wish to exercise your data rights, or believe we have misused your information, please contact us. Our support team is available via email, live chat (on the kudawin platform), or phone. We will respond to privacy inquiries within 14 days. If you are unsatisfied with our response, you may file a complaint with your local data protection authority or regulatory body, depending on your jurisdiction.

This privacy notice is current as of the publication date shown on our website. We may update it to reflect changes in our practices or applicable law. Material changes will be announced on our platform and, if required, we will seek your consent. Your continued use of kudawin after such updates constitutes acceptance of the revised notice.

↑